10 times better than any dealer I’ve been to

Used them for the first time this week. Took the car in for a full service, coolant change, diff oil change, brake fluid change and replacing a charge pipe. Were really easy to deal with to get it booked in both by phone and over email. Very responsive and very happy to give advice. Also quoted to supply parts only as well. When taking it in the team were really friendly, and talked through what they're doing to make sure everyone's on the same page and timescales were well signposted as well as stuck to. The work was done promptly and when I came to pick the car up they gave me a full rundown of the car and were happy to take the time to answer any questions I had. They are very knowledgeable and give good advice. My car did have a few minor issues however I didn't feel that I was forced into making any decisions for work there and then, some garages can hold your car hostage on the lift until you get it all fixed! Their prices are more competitive than taking it to the main dealer yet I feel that the service I received and the work was 10 times better than any dealer I've been to. They also take the time to do little things like give the car a once over, grease up all the doors and put plastic covers over the seat, gear shifter and handbrake - it's things like this that make them stand out. As they're a BMW-approved garage they can do all the things you need from the main dealer including updating the BMW service history, software updates, key reads and only supply BMW genuine parts. I can't see any reason why I'd need to go to a main dealer again!